General Info

Since 1962 Hearing Aid Specialists, Inc. has been serving the hearing needs of the San Fernando Valley. We are a family business with a long tradition of caring for the hearing impaired. We take extreme pride in providing the highest level of care to our customers. For close to 50 years, our philosophy has always been to care for our customers as if they are family. We can use an actual quote from our father which goes "The customer doesn't care how much you know, until they know how much you care." For this reason, we never charge for an office visit, we make every attempt to see you even with out an appointment. Also, included with every fitting is our exclusive Lifetime Preferred Patient Service Plan, and our 60-Day money back guarantee. We have always maintained the highest level of testing and verification equipment and have worked with very well established manufacturers. Over the years we have successfully fit thousands of hearing instruments. Since hearing loss runs in our family ( See "Our Story", ) we always approach each case with respect, care and understanding. Joel Lipin, president of Valley based HearPro remembers being a young boy and trying to talk to his hearing impaired grandfather."It was so frustrating, trying to talk to someone who couldn't hear me. It's sad because I feel that our relationship suffered because we couldn't communicate. Now, as head of the valley's largest provider of hearing aids and assistive listening devices, Joel helps the hearing-impaired by providing them individual care, high-quality products and the highest level of service available within modern facilities. Joel along with his brother and business partner Eugene Lipin actually adopted a mission first undertaken by their father more than 38 years ago. HearPro, is a subsidiary of Hearing Aid Specialists, Inc, that was founded in 1962 by Martin Lipin. "Hearing correction is different now than it was 20 years ago, " Joel said. "There are new, less intrusive hearing aids with more advanced technology. The possibility of helping someone today is far greater than say 20 or 30 years ago." "When my father first opened the doors of his Van Nuys office 38 years ago, he relied mostly on Behind the Ear ( BTE ) hearing aid devices", said HearPro Vice President Eugene Lipin. Today, HearPro provides the latest in digitally programmable hearing aids manufactured by top companies like Siemens Hearing Instruments. All HearPro clinicians are specially trained, and licensed by the state Board of Medical Quality Assurance. Eugene Lipin also said the company has distinguished itself from other local hearing aid companies by providing the best possible service to all hearing aid users, even those who originally purchased their hearing instruments elsewhere. Consequently, the company has seen its business grow steadily, he added "I guess the word got out that we take care of non-customers too, " Eugene said. "Now, there are days when I don't get a break even to have lunch. People don't realize there are so many hearing impaired people out there." An estimated 25 million Americans suffer from some form of hearing loss, according to the American Academy of Audiology. The hearing impaired living on the Valley's westside can visit the company's Northridge office at 9153 Reseda Blvd. while those living on the eastside can visit the Burbank office at 4020 W. Magnolia Blvd. For more information, call ( 818 ) 701-5484.