Our air conditioner went out. Their ad says 24/7 service, no weekend or after hours charge, now that's service." I called at 10:00 a.m. and they girl told me someone would call me back. 2 hours later, no one has called, so I called back and she said " No one has called you yet? I'm still trying to call someone," 2 more hours pass by and no one has called. Don't waste your time.