Owner does not honor his warranties and told me outright that Snapper mowers weren't built well anymore and i needed to call them to complain but he sure didn't mind selling me one... mower was less than 2 years old and gave problem after problem but he refused to fix and was goin to charge me 100's of$ for something still under his fake warranty..a clutch should last more than 1 cutting season and steering broke within months..and no i didnt abuse something i paid big money for it was just junk..the old ones lasted 10yrs or more the new ones dont last 10 months.. he also called my personal cell after i posted what happened on another review site and called me a "baby", then hung up like a little child..

Absolutely worst service. Mower has been in their shop for 3 weeks for a simple repair (replace broken starter rope) Picking mower up tomorrow and taking to another repair shop. Will never return to this shop and would be look elsewhere if I were considering the purchase of snapper product.

Bought a cable that cost $29.40. It was wrong cable(my fault). They said I could send it back and they would send me the one I needed, which cost $9.05 and they would refund me the difference. I paid shipping on both of these items. They never refunded my money. When contacted they said that I wasn't due a refund because they had to pay shipping to send cable back to where they got it, so that they broke even. I don't think so. Weight was less than a pound. Beware.