Two years ago I rented a car from here. When I returned it I was informed of a dent in the side which I had no knowledge of. I had to lean down and squint to even see it. It's possible it was there when I picked up the car. Shocked. Anyway, this big body repair process was started and I received a bill from Enterprise for $700. Luckily I used my Chase credit card for this rental and Chase covered the payment 100%!!! It was a fairly simple process for Chase too. Chase really came thru, ENTERPRISE DID NOT. I will not rent from them again. There are lots of choices out there.

Every staff member I encounter from pick up to return went above and beyond in friendliness and helpfulness. I would recommend this location solely based on the staff! The van I rented was clean and well maintained. The pick up and drop off were both fast and smooth.

We rented the car for 3 days but returned it on the 2nd day because we did not need it but was still charged for 3 days plus an astronomical tax rate that equaled to around 14 to 19%????????

I always have a great experience at Enterprise

very helpful don't have to wait a long time clean cars will rent again will recommend them to anyone who which to rent a car

This is the absolute worst Enterprise I have ever been to, and I rent cars very frequently from this company for work purposes. I should've known better than to give them a second chance after they wouldn't drive me 7 minutes away to my mechanic's shop. But, I had no choice but to rent from them a second time, and it has been the most infuriating experience I have ever had with a rental car place. Since they don't actually drive you anywhere but within a three mile radius of their location when you bring back your rental, I parked my car in their lot the night before I was returning my rental. When I got there the next afternoon to drop off my rental they had towed my car! Their reasoning - "customers are not allowed to park in the parking lot". You have got to be kidding me. It's a PARKING lot. I rent from several different enterprise locations near my home and office and have NEVER had any problem whatsoever. In fact, for most of my rentals at these other locations, I have left my personal car in their lot for the duration of my rental or did exactly what I did in this situation - have someone drop my car off the night before so I have a way to get home when dropping off my rented car. And to top it off, they were totally unapologetic and I had to pay $150 to get my car back from the tow yard. Stay away from this place! They're a bunch of scumbags!

The Sandiford Family of Newburgh, NY has been leasing vehicles from Enterprise, Inc. for over (9) years. The folks at the Newburgh, NY station are kind, courteous and knowledgeable. Although, return policy for "gasoline-overfill" is lacking, they deliver safe, clean and well cared for vehicles. All thing considered we give them a score of 75%. Frankly, in these here parts of NYS thats excellent.