White Dove warranty promises are false. After less than 1-year the bed I purchased from them has sagged so bad I won't sleep on it (the bed has not been moved and I'm not overweight, so no excuses). I emailed them explaining the situation, submitted all the required pictures and documentation with no luck. This has all been while I was pregnant and NEEDED a comfortable bed to sleep in - instead of sleeping on the couch or cheap twin bed in our guest room. I have been strung along for 5 months, waiting for a new bed (now they quit responding to my emails and phone calls), in misery. Don't buy a White Dove, King Koil, or Comfort Solutions mattress (they're owned by the same company and don't stand behind their word).