i.e., A lI ordered several expensive bouquets and balloons for a baby shower that I was hosting. The person who took my order and I went through painstaking details on the color of the ribbons around each vase, the number of each color balloon, etc. I was assured that the delivery would arrive by 10:00AM on a Sunday morning. I pre-paid with a credit card and requested a receipt to be faxed. NOTHING WENT AS AGREED UPON.1. The receipt was never faxed to me (asked for it on two separate occasions)2. There was no sign of the flowers at 10:25AM so I called and there was NO answer. I tried the website "Call me Now" and received a call that was a machine putting me on hold indefinitely (never picked up).3. I called again at 10:35AM and there was STILL no answer. Again at 10:45AM and someone answered and ONLY SPOKE SPANISH4. I attempted explaining the situation in my limited Spanish and basically was told that there was no record of my order and that it had not yet been made5.

Unprofessional service: Card read "HB and GWS" instead of "Happy Birthday and Get Well Soon". Totally unacceptable.