I have always received excellent care from these dentists since the day the building was built...

Adequate dental care does not make up for excessive waits for appointments, excessive waits before being seen, and an overall cold attitude one receives from the staff. Leaving the office, anger at the lack of courteousness is certainly possible, and a lack of wanting to return is certain. They have recently instituted a new policy that has you sign a document that seems to acknowledge dissatisfaction with their services that states; "It is our office policy to ensure the complete satisfaction of all our patients with the service they receive at our office. However it is possible on occasion that there may be a misunderstanding or miscommunication between you and our office. We will do everything in our power to make things right by you should an upset occur, provided you bring it to our attention in an appropriate, cordial manner ...". The NEED for such a disclaimer is a clear indication of the type of service you can expect from Advanced Dental.