Great service and friendly lady. We have never had any problems with this company and niether has anyone else I talked to. Maybe this Shannon had a problem because she didn't like being told they weren't taking new customers. Maybe the owner only takes so much guff. No one likes grouched at for stating the rules. If they weren't taking customers on why throw a fit; just move on. The rule that THE CUSTOMER IS ALWAYS RIGHT.... Well let me tell you, IT IS A BAD RULE AND IS NOT TRUE, you want politeness be polite. Great company. I recommend to everyone.

Had an issue with a mistaken over-delivery but it was resolved satisfactorily.

My wife called to order oil, the woman was so rude and yelled at my wife because we only order oil once a season & told us out account was closed! How can you run a business and be so rude to your customers. I will never do business with them and I suggest that you give your business to someone else

This company is great. They dont usually take on new customers in the winter. Prices are cheap and the service is great. Mom and Pop company, they don't take any guff. If you treat them with respect they will do the same. Talk and treat them like crap and they won't take it. I work in customer service and I know how some people get. The woman prior probably treated her crappy.

My husband called this oil supplier to inquire about having oil delivered. The woman asked if he had an account to which he said no. She then told him that they couldn't deliver oil and hung up. My husband was stunned because the woman answering the phone was so rude and did not explain how to open an account. I assumed it was a misunderstanding so I called back. The woman did the same thing to me but before she could hang up I asked to speak to someone else she then told me she was the owner. I then asked her why she would be so rude to a potential customer and that her customer service was terrible. She went onto say that they weren't accepting new accounts. I said that's fine but one day you might and you should consider that when being so rude. She then began yelling and hung up on me. I then called back and she hung up on me before I could even speak. I am astounded that in this time when businesses are going out of business so frequently that a business owner would treat new business or new customers so obnoxiously rude. I would never use this business and I will tell everyone I know not to also.

My husband called this business to inquire about having oil delivered and the woman was very rude. She asked if he had an account and when he said no she said no we can't deliver oil and hung up. She didn't explain how to open up an account or why we couldn't open one she just hung up. I assumed he must have misunderstood her because he was stunned on how rude she was so I called back and she did the same thing to me. I then asked to speak with someone else to complain about how rude she was and she informed me she was the owner. I explained to her that if that was her business she should try to be a little nicer to potential customers. She then went on a screaming fit and hung up on me. When I called her back she hung up on me again before I could even speak. I can't believe someone would act like that especially a business owner. All she had to say was I'm sorry we are not accepting new accounts at this time but there are other providers in the area. UNBELIEVABLE!!!! With as many businesses that have gone out of business recently you would think a business owner would have better customer service and be appreciative that a possible potential customer would be interested in using their service. Even if they are not accepting new accounts that doesn't mean that they may not be in the future. I would never use them and would recommend that if they are that unappreciative of new customers neither should you.