Out of all the vape shops in the city, this one has the best customer service BY FAR. I am always treated with respect, even if I have a 1000 questions. They are absolutely committed to quality. They are more than willing to spend as much time as it takes to solve problems, or help select and setup a new device. I haven't come across a single employee that isn't very knowledgeable about everything they sell. I love this store.