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REVIEW SUMMARY

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2.5
12 Reviews
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derondenola

09/13/11

Provided by Citysearch
Oven repair - gas leak

The oven on the cooking range we purchased stopped working. During the first visit the tech from Broussard said that the gas pressure was too low.

Upon questioning why the broiler/ top burners were still working her responded that he didn't know, but the pressure was too low.

The excess flow valve was replaced, and oven still did not function.

When same tech returned he said the pressure was still too low, and he pointed out that when he disconnected the main gas line that barely any gas came out of the line. I then explained to him how an excess flow valve worked, after which he immediately changed his mind and said that it must be the igniter in the oven section. I pointed out that it could also be the safety valve connected to the ignitor, but he was addemant that it was the ignitor (without even opening the oven)

When the same tech returned a week later he replaced the igniter and the pressure control valve, neither which fixed the oven, and then said it could be the safety valve.

My wife had to leave right after the tech left, when my wife and I returned home together several hours later, there was a very strong smell of gas in the whole house.

After closing off the gas, venting the house and some investigation with soap solution I found one of the connections that the tech had dis/reconnected was not gastight. I tried to call the company that Friday (~5:45pm) but there was no one in the office, the main mailbox that their phone system directed me to was full and did not allow me leave a message. There were no alternative options to leave a message, or any emergency contacts. On Monday I called the company again, the customer service department correctly addressed my complaint. I informed them that the same tech would not be let into my house again, and the customer service rep acknowledged that. I informed her that I wished to speak to a supervisor due to the serious nature of the error made and she promised that I would be contacted by a supervisor later in day due to the high work load on a Monday morning.

Wednesday morning still nothing, so I called back. Same friendly and concerned customer service person. She said she'd passed on the message to call back and would do so again. I refused that option and demanded to talk someone right away. After a couple of minutes on hold she promissed me that a manager would call me right back on my cell.

Within a few minutes Paul called me and appologized for the delay mentioning high workload. Well I'd think that a customer complaining about a tech leaving a gasleak would warrant some immediate action.

Paul did act quickly in checking on the status of the latest part on order and assured me that it was in-house. He offered for the same tech to come out next day, that I declined as I don't believe that tech should touch another gas appliance without retraining or supervision. Right now a different tech is scheduled to come out on Friday...

to be continued...

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alfred504

05/24/11

Provided by Citysearch
Washer Repair

Showed up on time! Office staff was great and the technician explained the repair. I would recommend to my Momma an Dem

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Sandim

05/24/11

Provided by Citysearch
REFRIGERATOR REPAIR

The computer in my refrigerator stopped working. I phoned Dial One and an appointment was set. The repair person arrived on time, was professional and well groomed.
I've had so many bad experiences with repair persons coming to my home, arriving late and in dire need of a bath.
The repair was quick and inexpensive. What a great company to do business with!!

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UptownFoodie

04/11/11

Provided by Citysearch
Very Reliable

I've used Dial One Broussard Appliance on several occasions for at least three different major appliances in the four years I've lived in New Orleans. Each time they have arrived within the time specified and performed the work quickly and with a smile. This past Friday I called to have my washer repaired and they told me that they could have someone out on Monday between 12 and 5pm. The repairman arrived at 1pm and I was fortunate enough that he didn't require any new parts. He completed the work within 45 minutes and ONLY charged me the service fee! I've recommended Broussard to friends in the area.

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VioletMs

04/08/11

Provided by Citysearch
TERRIBLE SERVICE!!

I called and scheduled an appointment to have my washer repaired. The first available appointment was several days away, so I went to the trouble to make special arrangements to have a half day covered at work so that I could meet the repair person. Several hours before the appointment, Dial One called to tell me they weren't going to make the appointment and could they reschedule for another day. RIDICULOUS!!! I would give them zero stars.

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uptownmom

10/02/10

Provided by Citysearch
Such a bad experience, wish I had another choice

Clearly the former owner who chose the appliances for my kitchen selected the most unreliable, and Dial One seems to be the only local service. Either their technicians lack basic diagnostic skills, or they're padding the bill with additional parts and visits.

On the first visit, you will be asked for an $82.95 call fee, and told that this will be deducted from your final payment. Not true - you pay the $82.95 in addition to any parts and labor for the subsequent repair.

On two occasions - once with my fridge, once with my dishwasher - I've had the tech say one part needs to be replaced, wait a week for it to come in, another day to schedule the appt, then when the part is installed, have them tell me that there's another part they need to order. If it had happened once, I could forgive it, but twice with two different appliances suggests incompetance. This time, I wasn't called with an estimate; I wasn't called when the part came in (I called to follow up). when the second part was needed, I was told he would rush it; he didn't, and again I had to follow up to find out if the part was in. I've now been 3 1/2 weeks with an out of service dishwasher.

I can say that they are timely and will call before coming.

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Big Easy Al

04/26/10

Provided by Citysearch
Great service.

The service was painless. I scheduled on line and the technician called me 30 minutes before so that I could meet him and I didn't have to wait on him at home. I will definately use again and will recommend.

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mocolmo75

11/24/09

Provided by Citysearch
Washing Machine Repair

I called up dial one to fix my washing machine. One repair man came out and advised it was an issue w/ water valves and advised he would have to order them. Then a different repair man came out and changed out the valves and then turned on the washer and then advised that the transmission was out in the washing machine and its best just to buy a new one. Sure would have be nice to know prior to me spending another $150.00 to get the thing fixed. They are not to be trusted. Very nice when they are taking your money but have no idea what they are actually doing. Absolutely horrible

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martin691

07/24/09

Provided by Citysearch
Dryer Repair

Broussard Appliance Service came out to fix my dryer and it needed a new belt. The first service man did not have a belt so I needed to reschedule another day for them to come out with a belt. Three days later another repair man came out and did not have the correct belt so I needed to schedule another day for them come out with the correct belt. In the meantime I got the belt from a local appliance part store and replaced it myself. The part was $15.00 and Broussard's was going to charge me $198.00 plus the $90.00 ""diagnostic fee"". I will not use Broussard Appliance repair again.

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drw1821

06/16/09

Provided by Citysearch
VERY EXPENSIVE!!!!

I had them out to repair my gas oven. The tech told me it was the ignitor, which sounded correct because I had that go out on an oven previously. Then he showed me the book price (almost $300.) I was shocked. I ordered the part for $25 from the internet and had a friend install it. I still had to pay Dial One's $90 service charge.

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Jessica42

09/09/08

Provided by Citysearch
Friendly, always on time, and knowledgeable

I absolutely love Dial One! From the receptionist to the nice guy that came out to the house to the boss- everyone's on point! I've had to call them to fix my refrigerater, washer, and dryer. I've never had any problems any of the three times. They always came out very soon after I called, within a couple of days. They're also very reasonable on their prices. I priced about 5 different companies, and Dial One is way lower than the other competitors! I'll never call anyone else to fix my appliances again:) I highly recommend them!

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KCY

03/19/08

Provided by Citysearch
terrible experience

I hired Dial One to fix my oven. When the service man showed up he said that it was an electrical problem (without inspecting the oven), and recommended an electrician. The electrician came one week later claiming that it was not an electrical problem; he dissected the oven and pointed to the mechanical problem. When Dial One returned, another Dial One repairman ordered the part that the electrician pointed out was the problem. Two weeks later the part arrived and two Dial One men were at my house for 4 hours trying to install the thing. Then they told me that there was another part that they needed to order. Two weeks later that part came in. I have been without an oven for two months, thanks to this company. The repair men are nice, but many are not very well-trained. I would NOT recommend this service if you want your appliance repaired in a reasonable amount of time by competent people.

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DETAILS
General Info
Broussard Appliance Service covers more of south Louisiana than any other service company. We have technicians that can service your kitchen and laundry appliances anywhere from Cocodrie to the French Quarter; Dulac to the Ninth Ward; Thibodaux to the Treme; Montegut to Metairie; Houma to the Faubourg Marigny, and from Bayou Dularge to the CBD. Our technicians are factory-trained and ready to service all your appliances with friendly small-town serviceno matter where you live!
Extra Phones

Phone: 504-736-9545

Hours
Regular Hours
Mon - Fri:
Categories
Appliances-Major-Wholesale & Manufacturers, Dishwasher Repair & Service, Major Appliance Refinishing & Repair, Major Appliances, Microwave Ovens, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Small Appliance Repair, Small Appliances, Washers & Dryers Service & Repair
Services/Products
  • Washers
  • Dishwashers
  • Servicing Most Major Brands
  • Disposals
  • Freezers
  • Refrigerators
  • Ovens
  • Cooktops
  • Whirlpool
  • Prompt Residential Service
  • Ice Machines
  • Radio Dispatched
  • Microwave Ovens
  • Ranges
  • Dryers
Payment Options
Brands
Amana, Fisher & Paykel, Freezers, Frigidaire, GE, Gibson, Ice Machines, Kelvinater, Kenmore, KitchenAid, Kitchenaid, Maytag, Refrigerators, Roper, Samsung, Sub-Zero, Tappan, Viking, Whirlpool, dishwashers
Accreditation

Expert Uniformed Authorized Service Technicians

Licensed & Insured

Radio Dispatched Licensed & Insured

Associations
BBB
AKA

Dial One Broussard Appliance Service

Other Email

Other Information

Bike Parking: Yes

Services: Washers, Dishwashers, Servicing Most Major Brands, Disposals, Freezers, Refrigerators, Ovens, Cooktops, Whirlpool, Prompt Residential Service, Ice Machines, Radio Dispatched, Microwave Ovens, Ranges, Dryers

Data provided by one or more of the following: DexYP, Data Axle, Yext.