They made the best of a bad situation . The guy who came was so friendly and understanding . Great company .

I've had to call my roadside assistance twice so far in that past few months. The first time was I locked my keys in my car and my insurance company called a company to come and get my keys out and the guy that was supposed to come out lied and said he came but I was no where to be found, and he told my insurance company that he was not coming back out to where I was. So my insurance company called Smith's and they were there within 30 minutes and not even 5 minutes later I was in my car and on my way. Tonight my front caliber broke and of course I had to call roadside assistance and they sent Smith's out to tow my car. Again within 30 minutes here comes the truck and loaded my car on the bed and took my car home. These guys (sorry I wish I had caught the young mens names) that came to my assistance were fast friendly, and professional. And I cannot say THANK YOU enough!!! GREAT SERVICE!!! Highly recommend!!!

Awesome car service, friendly loving service.... They even send us a Christmas card. 5 star service all the way around!!

Being a female I am always a little hesitant when it comes to taking my vehicle anywhere. I was immediately notified prior to any work being done. David is honest and the staff is diligent in their work. I would recommend this shop to anyone, friend or family.

Mark came out and changed my tire when it blew out at 2:30 am! Great service, super fast, and awesome guy!!! Thanks again!

Smiths is a great shop with good mechanics & reasonable rates. I've been a customer for almost 3 years. Always good service.

I was picked up 30 minutes later than what the office said - typical for towing companies! However, the driver called and had excellent communication and everything went smoothly.

Mark helped me jump my car and told me I needed a new battery. He was very quick to arrive to help and he and his crew were kind, honest and knowledgeable.

Just wanted say Thank You! I broke down on bell fork headed to a dr appointment that took quite a bit of time to get... luckily what are the odds of breaking down in front of an auto service truck. Not only did he have my car towed FAST but also took me to my drs appointment. Then my car was ready the same day with the most friendly folks there. In talking with David I find out it was Lynn the owner that went above and beyond because he is one of the few folks that still believe in helping people. To bad we all don't radiate that same belief. So what could have been a really bad day, it was all just fine! Thank you!

Smith's towing came to get us when we were stuck on Western Blvd. Our tow truck driver was "Dan". He was awesome! Very professional and kind. He made us laugh through a tough time after being stranded on a busy road at the worst traffic hour in Jacksonville. He's also a former Marine and treated us ( Marine Wounded Warrior) with the awesome brotherhood all Marines share no matter what. Thank you Dan! We appreciate it. We highly advise everyone to call Smith's Towing for all your towing needs. They were super fast as well!

Called for a rollback to have my truck hauled within 40 minutes they had my truck loaded and down the road. Every body i spoke with to include the operater was very respectful and pollite. I felt the price was reasonable for the distance. I would definately recommend and use the company again.

One of the only shops I trust I'm the Jacksonville area not to rip you off. Great customer service. Never used the towing. But each time I take my vehicle in they are quick about the diagnosis and fixing the problem. Thank you

The mechanic that worked on my car was very professional and showed he truly cared. Thank you for good customer service!!

I drove all the way from new Bern to come here on a Saturday morning to have a exhaust put on my camaro SS and both of the guys I talked with were very friendly and the exhaust was put on fast and it looks and sounds great. Well worth the drive from new Bern and will definitely recommend this shop to anyone

I've lived in this area for almost 5 years and was lucky enough to find this place after a few wrong turns. Coming from a mechanic family, I know how easy it is to screwed over at a shop! NOT HERE! I LOVE this place and the people here and I will never go anywhere else as long as I am living in this area!

From the beginning to end, the service was wonderful and we could not have asked for such a great company to help us with our issue. The quick service, the friendliness, taking time to explain each step, and the awesome attitude from every employee we encountered. Thank you so much, we will be using you as Mechanics to the Rescue from now on!!