Prompt, dependable conscientious, knowledgeable, reasonable. What more could you ask from an appliance repair service?

We had a 2 1/2 year old Kenmore dryer, first called Sears, got a service caller I couldn't understand, trying to sell me all kinds of service and said just the heating element would cost $160 dollars, I got cut off from that call, so I called for home repair service on 800 number, and Sears, or voice said they'd be out 1-5 on Wed, didn't show, I caleed to check, Sears said I wasn't on record, so went through the whole foreign service call, couldn't understand the lady, then went on line and that didn't work for me, couldn't get them out till Monday. Called first add I saw in phone book, Called Roller Appliance at about 4:30 , Bill said he'd come by before going home, he made a late call at about 7:00 pm fixed the dryer in about 30 min. with a new heating element. The call and parts cost me less than what Sears would have charged for just the part. I'd give Bill Roller a full 5 star rating, quick, courteous and knowledgeable.C. BrutonSpringfield