Expensive



Word to the wise- use somebody else or get other quotes before you give them any business.



$80 diagnostic fee for showing up

Freon- $100 per pound

$230 to replace a Capacitor. Other places charge $150

My AC went out last night... I looked up local service companies and Pillar and Sons had the best online reviews...

I called them in the morning and they set up an appointment for a couple hours later. They came on time and quickly diagnosed a faulty part. They had parts in the truck so they could fix my AC without delay...

Fast, Friendly, and Knowledgeable.

Highly recommended.

Saved me a lot of money by actually investigating the problem and not just immediately wanting to replace the entire heating unit! There are not many people that can still do that kind of work.

We've been using Pillar & Sons on our 15 year old dual zone heat pump for over 5 years wouldn't go anywhere else. Bill & his son are quick to service and reasonably priced. They have helped in all facets of HVAC service - preventative maintenance; fan, condenser and PC board replacement; UV system installation; duct cleaning and repair. We would highly recommend their service to anyone. Do yourself a favor - call Pillar & Sons!

My air conditioning went out one day. I called Pillar and Sons at 7:30 AM. By 9:45 AM my A/C was working again.



Great Service!

In the middle of July, my AC unit decided to die. I called Pillar & Sons based on the reviews I saw here. I set-up an appointment for 2 that afternoon, and like clockwork they arrived just as promised. They began troubleshooting the unit. There was an electrical issue with the variable speed fan. Parts were difficult to loacate and very expensive, and Pillar & Sons were able to get the parts under warranty which was a pleasant surprise.



I was very happy with the service, the promptness (always made the scheduled appts), and the costs. Final charges were about 1/2 of what I expected.



If you value service that a family run business can provide, I highly recommend Pillar & Sons.

I have been using Pillar & Sons for over 3 years now, ever since I bought my first home. From the first time they visited they have always been upfront with me, and I never feel like I'm being told I need something I don't. As a single femle living alone, I am always comfortable with them in my home and trust what they tell me. They really are the Mom & Pop shop you can trust! When I have problems, they always answer their phone or call me right back and are at my house within 24 hours! I wouldn't trust my HVAC to anyone else!! They are the best around, and I also like that the same 2 service guys have been the ones that come to my house b/c I feel they are most familiar with my unit and my service background! Oh, and go for the maintenance agreement, it's the way to go!!!

We had visitors from out of town at our house when our air conditioning went out.We are new to the area and didn't know where to turn. After calling 3 other companies, who were also highly recommended, Pillar And Sons were the only company who answered their phone on a Saturday afternoon! They offered to close the office to come out that day! We ended up having them come the next morning (Sunday) and they were punctual and professional. They gave us honest answers and gained our trust immediately. We were truly impressed and wouldn't call anyone else again! Thanks so much!

We had visitors from out of town at our house when our air conditioning went out. Pillar And Sons were the only company who answered their phone on a Saturday afternoon! They offered to close the office to come out that day! We ended up having them come the next morning (Sunday) and they were punctual and professional. We were truly impressed and wouldn't call anyone else again!

Pillar and Sons saved us thousands of dollars! When we bought our house we were told the HVAC systems were kaput and would need to be replaced. We had Bill in to take a look at our units, and inside of 2 hours he had found a bunch of wiring and installation problems on our dual zone system. We were so impressed we signed up for their regular maintenance plan. That was 4 years ago. Since then we haven't had a single failure on our heat or air conditioning.



Bill recently installed some ultraviolet lights into our air system, and it has completely eliminated a mold smell we've had in our house since we bought it. It also drastically cut down my wife's allergies. Thanks Bill!

Bill and his son Jason just stopped by my house to work on an issue with my downstairs heating. I have both a heat pump and backup gas furnace which can be tricky to work on. Within less than 5 minutes they got to the bottom of the issue and even found an issue with my upstairs heating that I didn't know about. The pricing was reasonable and the level of service was very high. I would highly recommend them.



Tom

Bill has been the most responsive home service business owner I have ever encountered. He even made a house call on Sunday over the July 4th holiday weekend (in the evening, no less) when my air conditioning went out. He has never failed to solve a problem, even the most unusual and diagnostically difficult situations. I can't recommend him highly enough. Bonus: He's as honest as the day is long.

These guys came in and found an error that another HVAC company had made. They fixed this problem inside of a few minutes that had been costing us 100's of dollars a month in unneccessary heating. We are now on their maintenance program and are very pleased not only with the service, but the knowledge and experience that they bring to the table. They are very friendly and trustworthy. They came highly recommended to us and we would highly recommend them to you.

Pillar and Sons is one of the most reliable, understanding and prompted companies I have worked with over the 10 years living in the RTP area. I would not hesitate to recommend them to anyone that needs/wants trustworthy honest service.

With the heat setting records, we were in need of a quick fix because our air conditioner was not cooling properly. We called Pillar and Sons and their prompt, professional service helped us stay cool in these extreme conditions. We would recommend their services to any of our friends and family.

I am writing to thank you for your help in getting my air conditioner fixed. Your knowledgeable and courteous technician was fast at diagnosing the problem, and he got to my place on time. I was renting an apartment at the time while on vacation and just picked you out of the yellow pages. Boy, I got lucky! Thank you again.