Very arrogant and disrespectful over the phone and in person. Had us waiting for two hours and ten minutes after he said that he "would be right there" when we called to meet him to pick up our vehicle. He had our number, so it's not like he couldn't have called and told us that he got another call. We would have understood, but instead, he didn't and he showed up with a terrible attitude. Before picking up the vehicle, he continously called us liars when we called to inquire about getting the vehicle out. He even told my son, THE OWNER of the vehicle that he was lying and that the vehicle wasn't his. I tried expressing my dislike for his attitude and not so professional way of treating people, but he threw me out of his delapidated, nasty place of business. Folks, Georgia has laws in place that regulate what towing companies can charge you. This guy thought I was stupid and intended on taking advantage of us after driving over two hours to pick the vehicle up. I produced a printout of the laws and he ended up reducing the fees. Why? Not because he was being nice, but because he knew he had been caught. Know the laws and don't let this guy or any other towing company break it off in you like this guy thought he was going to do. There ya go, an honest and truthful opinion of my experience with this guy and his business.