Had horrible issue with small roaches and tiny ants in my kitchen about 6 weeks ago. When I called they said that they had an Entomologist on staff and would send him to evaluate. When he arrived he walked around outside and showed me a small overgrown tree right under my kitchen window that was part of the problem (showed me the bugs crawling around in the growth, blech!). Suggested I trim it back so that it didn't touch the house and check the seals on my window. He then gave a me an estimate to spray the house. The price was great! The guy that came out to do the service was very friendly and knowledgeable. He took his time (unlike other companies in the past) and sprayed everywhere inside and out. He even came back a couple of weeks later to make sure that I wasn't having anymore problems before the next appointment. Definitely keeping them for my bug killing needs!!