Brian took the time to listen what was wrong with the a\c unit and had a pretty good idea of what was wrong. He set up a time and inspected it and wad able to accurately diagnose the problem was able to call into supplier and was able to quote us a very fair price. when i called another a\c chain there response was at least double and a fee for just coming over to check it out.THe job was completed on time accurately and on the exact prices quoted. This is my new hsvac repairman.