Its funny that out of the nearly 400 chimneys I swept in 2008 and countless contacts with customers regarding price and availability through the season I have this negative review from someone who wanted pricing regarding our services and products. In order to adequately price our services and products we need information regarding the perspective clients needs based on the type of system thay have. Occasionally the client will not know what they have as a system and through a series of questions I can usually conclude what their needs are. In this case I believe the client became frustrated with the questions and must have gotten mad. Certainly It is never our intention to upset folks that want help. It has always been our policy to be as thorough and honest as possible with our customers. She must have misunderstood my response regarding the type of material our caps were made of and if that made her feel like an idiot I am sorry. I am sure I explained that we did not buy lower quality caps at Lowes and re-market them to our customers, but that was an option for her since we did not service her area. I pride myself on being able to communicate effectively with customers and people in general. At the Classic Chimney Sweeps, and as a CSIA Certified Chimney Professional, I offer a very high standard of service and products and I know that we provide that caliber of service through countless referrals, testimonials, and 1000's of satisfied customers. Unfortunately the gas crunch last year required us to limit our work areas which I have never done before. Apparently this potential customer lived outside the Wake county,Durham county, Chapel Hill-Carboro areas that I have been serving since 1988.I want to help all those who call from Selma and Wilson and Pittsboro, Sanford and the other areas we are not able to service profitably and I am sorry for that. Anyone reading this can count on a positive experience from the time I answer your call to the time we leave your home and I guarntee your satisfaction. If we rubbed all customers the wrong way we would not still be in business 21 years later. Again I am sorry this caller thought we were rude as that was not my intention.