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State DirectoryChimnee Cricket
517-702-1944
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1
0I had just moved into the neighborhood, and needed my chimney cleaned out, and a new cap installed. After some research I went with Chimney Cricket because they were $10 cheaper than another chimney service I had called, and had better reviews online. However after what happened with me, I wish I had paid the $10 extra dollars and gone with another company.
The beginning of my service began smoothly, with the owner saying that they could come out the next day at 9am "bright and early". So, the next day came, and I got up early so that I could be up and ready for when they showed up. 9am came, and went. 10am came, and went. At 11am I started to wonder if they even going to come that day, so I called the owner. His only explanation was "We had 2 other customers before you, and both of them had neighbors that wanted chimney services done as well. We will be there as soon as we can....We appreciate your business". I said "All right, see you soon", wondering in the back of my mind why they couldn't have at least called and said they would be late. 11am came, and went. 12pm came, and went. At around 1pm an unmarked truck showed up, and sure enough it was Chimney Cricket.
The actual chimney cleaning went smoothly, and they did a good job (not even getting any soot on the carpet). When they were done with the cleaning part, they said they needed to go get the chimney cap. At the time I had to go out and run to the hardware store, however one of the workers told my wife that the total would be $350 for the cleaning & chimney cap. While I was out at the hardware store the owner called me and said that the cap was more expensive than they thought, but that the cleaning was $150, and the cap was $300, but they would take $50 so the total will be $400. I was a little annoyed that they can't get their prices straight, but told them that I understand, and $400 was all right. When I got back to the house, I found out that the workers had already came and gone. My wife had already wrote them a check, and everything. I asked her "So, it was $400 right?". She said "He was going to cut me a deal, and charge me only $425, so I wrote the check for that". Confused and frustrated I called the owner back, and asked him why we agreed on the $400, and suddenly it changed it $425. After some discussion he finally agreed and said that he would mail me a check for the $25. I did not hear anything for 2 weeks, so I called the owner who did not answer the phone. I left a message asking where my check was, but to this day, over a month later i have not received a call back nor a check for the $25.
So, to sum this experience up, I would NOT recommend Chimney Cricket. Reasons being that they will not show up on time, nor even call you that they are going to be late. In addition, the price that they quote you may not be the final price you pay.
No Show!
Not a phone call, email....Nothing. Even after several attempts tso contact them. Still no response. I took a vacation day from work to sit and wait for nothing.
Do Not Go Here!!!!!! We had an appointmet to get our chimney cleaned. They called and said that they were on there way and then they never showed up. When my husband called to find out where they were, he got no answer. i WILL be taking my business somewhere else.
Fireplace & Masonry Professionals
- General Info
- Chimney Cricket, Inc. was founded in 1990 and has been growing strong ever since. We have expanded not only our geographical reach, but also our range of products and services as well. What began as just a few chimney sweeps working out of one location has now become a multi-state operation with a wide variety of masonry work, fireplace and chimney services. Chimney Cricket's home office is located in Plymouth, MI. There are branches located in Waterford, St. Clair Shores, Ann Arbor, and Grand Rapids, MI. We cover the entire Cleveland-Metro and Toledo, OH areas and also have offices in Tampa Bay, Sarasota, and Port Charlotte, FL. Our commitment to providing quality masonry work, fireplace and chimney services as well as our dedication to serving people’s needs have earned us over 250,000 loyal customers. We constantly strive to improve our business and grow our customer base. Thanks to a diverse team of talented management and experienced masons and sweeping pros, we are able to work toward being the best and largest in the chimney sweeping industry. We will never lose sight of the individual customer, as they are the ones who have built our company from the beginning. Our skilled, dedicated staff will provide you top quality service - always.
- Hours
- Regular Hours
Mon - Sun: - Categories
- Fireplaces, Chimney Cleaning, Chimney Contractors, Gas Logs, Gutters & Downspouts Cleaning, Masonry Contractors
- Services/Products
- Chimney Sweeps from Chimney Cricket; Furnace Cleaning &; Industrial Chimney Cleaning and Inspection;Roof Stain Removal;Gutter Guards / Cleaning; Gas Logs / Tune Ups; Deglaze; Dryer Vent Cleaning; Brick Cleaning; Smoke Stain Cleaning from Chimney Cricket; Chimney Repair and Rebuilds; Tuckpointing Chimney Services; Chimney Waterproofing; Create Your Dream Stone Fireplace; Chimney Cricket Stonework Creates Beautiful Porches; Limestone Masonry Work; Sill Masonry Work; Stone Porch Steps Installation and Repair; Stucco, Dryvit, E.F.I.S. Repair From Our Professionals; Brick Repair and Brick Restoration; Building Restoration; Chimney Cricket Caulking Makes Your Home More Efficient; Smokestack and Industrial Chimney Repairs; Curb Appeal with Brick and Stone Mailboxes; Chimney Crown Coats and Chimney Crown Seals for Chimney Repair; Make Your Chimney a Focal Point with Chimney Pots; Chimney in a Box; Chimney Caps and Custom Chimney Caps from Chimney Cricket; European Copper Pots; Top-Sealing Chimney Dampers from Chimney Cricket; Chimney Liners; Chimney Chase Covers; Chimney Flashing by Chimney Cricket; Chimney Fans Facilitate A Proper Draft For The Safe, Clean Operation Of Your Fireplace; Animals in Pipes and Chimneys; Fireglass; Fireplace Screens and Doors from Chimney Cricket; Fireplace Grates from Chimney Cricket; Installing Gas Fireplace Logs In Your Home; Fireplace Firebox Repair and Rebuilding; Prevent Fireplace Firebox Repairs with a Heat Reflector; Solve Your Chimney Downdraft Problems; Selecting and Installing Fireplace Mantels; Running Gas Lines for Gas Fireplace Inserts; Wood Stove Installation from Chimney Cricket; Smoke Guards for Your Fireplace; Ash Dump Doors from Chimney Cricket; Fireplace Gas Stove Installation from Chimney Cricket
- Payment Options
- Location
- Chimney Cricket's home office is located in Plymouth, MI. There are branches located in Waterford, St. Clair Shores, Ann Arbor, and Grand Rapids, MI. We cover the entire Cleveland-Metro and Toledo, OH areas and also have offices in Tampa Bay, Sarasota, and Port Charlotte, FL.
- Amenities
- Free Estimates; Licensed & Insured, All Work Warranted
- Associations
- Mechanical Contractors Licensed - Issued by the Board of Mechanical Rules License #7116764 Chimney Safety Institute of America - Certified Chimney Sweep
- Other Link
- Other Emails