The guy that came out was very accomidating about working around my schedule. He worked with me when I changed my mind and I never had to spend a night away from home, which I was afraid would happen. He explained to me about the different floor shines and prices and was very honest, he didnt just try to get me to buy something more expensive, even recommended a finish that was less expensive but of equal quality. My experience with them was very good, the job was proffesional and very timely , I was going for a specific look (turning my home into a gallery) and they achieved it perfectly. Thumbs up!