CALLED THEM 8.30 AM & THEY ARRIVED BEFORE 11AM TO DIAGNOSE MY GAS FURNACE PROBLEM.THEY DETERMINED IT NEEDED A NEW IGNIGHTER & FAN MOTOR, THEN LEFT TO TRY & LOCATE THE PARTS. ABOUT 2-HOURS LATER THEY RETURNED, AND TOLD ME MY FURNACE WAS NOT A COMMONBRAND & THEY COULD NOT FIND A SOURCE TO ORDER REPLACEMENT PARTS. THEY RE-INSTALLED THE FAN MOTOR & CLOSED MY FURNACE BACK UP.BEST PART WAS THEY DID NOT!!! CHARGE ME A DIME FOR THEIR TIME BECAUSE THEY WERE UNABLETO REPAIR MY FURNACE. WOULD HIGHLY RECOMEND THEM AS VERY OPEN & HONEST BUSINESS PROFFESIONALS