A neighbor used Action Maids so I gave them a try. The first time out they did a nice job. The second time the job looked rushed, you could see a vacuum cleaner had been run over some of the carpet but not thoroughly. The third time it did not even look like they did the floors. I called and complained and was told one of the maids was pregnant and could not carry the vacuum cleaner upstairs, she (the owner) promised a better job next time and gave a discount on the services. I felt this was fair. The next time was worse than ever, not only did they not vacuum, all the work was sloppy, from not bothering to fold a throw and arrange the pillows on the couch, to putting cleaning solution in the toilet without doing the cleaning. I called Action Maids and spoke with an assistant, I was given more excuses, the vacuum cleaner was broken, etc; but they would not come back to do it right. The service is poor and the customer service is nonexistent.