They were able to repair my fairly old Singer, which is not an easy task, however there was a serious lack of communication. The quoted time was one week, I called at two weeks after hearing nothing and was told two more days. I called again in three days after no contact and was told I would be called back which never happened. At the three week mark I decided to just show up and take my machine, fixed or NOT! It was fixed and just sitting on the shelf. Even though the repairs were completed I would never do business there again...