My son has been wearing contact lenses for years and was fitted for a new type of lens at a competing optometrists office. This optometrist never told us there would be added difficulty taking these particular lenses out, and needless to say he was unable to remove these lenses from his eyes. I was driving by IlluminEyes and walked in to speak with their staff. They gave me plungers to take home and told me if we needed additional help to bring him in, at no charge!. We still could not get these lenses out and took them up on their offer to bring him in. I couldn't believe the level of service we were getting, and he wasn't even a patient in their practice! Kristin and Rebecca were godsends. They tried everything possible. They ended up giving me Doctor Chris Daldini's Cell Phone number and he was willing to meet us at his practice at 9:00 PM at night. Thankfully Doctor Daldini was able to get these contact lenses out. I was completely amazed at their level of customer care, for a non-patients. They really go above and beyond.

Staff gives inaccurate quotes and not educated about products . I would not go there again. They did not honor the quote they gave. Poor