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State DirectoryPool and Deck Concepts
Able & Willing Pavers II Inc
8090 Mainline Parkway, Fort Myers, FL 33912
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- HoursCLOSED NOW
- Regular Hours:
Mon - Fri Sat - Sun Closed - Phone:
Main - 239-514-5095
- Address:
- 5450 Shirley St Ste C Naples, FL 34109
- Email:
- Link:
- Categories
- Swimming Pool Dealers, Coatings-Protective
- Payment Options
- Neighborhood
- North Naples
Contact Info
Reviews
Extremely unhappy with Pool and Deck Concepts. Did a full renovation and they put tiles over existing tiles as opposed to property removing existing tiles first. Tiles were falling off. They refused to repair under warranty and deny that they tiled over existing tiles. Had to pay for a complete renovation again from a reputable company. Do your research, as a warranty is only as good as they company behind it.
Work was completed at the end of 2013 and the one year workmanship warranty per the contract began. Twenty six months after the work was completed this customer notified us of a possible issue with the pool finish. As a courtesy, we sent out a licensed pool service company in addition to our own onsite evaluation. It was concluded that cause of this problem was due to water chemistry issues and visible maintenance neglect. The customer was given all factual information in writing with all of the proper documentation. Pool and Deck Concepts offered to repair the non warrantable item at our cost at which time the homeowner declined to respond. Forty four months after completion of the job the customer notified us of more outstanding issues through a third party. Upon notification, the owner of Pool and Deck Concepts personally reached out to the customer twice to personally meet and discuss the issues. The customer declined to respond yet again. Pool and Deck concepts did everything that we could to help the customer resolve their own maintenance issues which caused the situation.
Pool and Deck Concepts resurfaced our pool and installed a new pool deck in April 2016. Their staff were very helpful is selecting our finishes. The work was done on schedule and within budget. We love the completed work. They were very easy to deal with and very communicative throughout the process. Great job!
Steer clear!!! We hired pool and deck concepts to totally renovate our pool and deck, and what a nightmare! What was supposed to be finished before our renters arrived was far from complete. Not to mention phone calls not being returned even after several attempts to reach them. I would never in a million years do business with this company, I would STRONGLY encourage you to look elsewhere- the only timed they called back was to threaten to withhold our warranty if we didn't pay the $1000 we withheld... Yet the pool was still not finished. How a company can run on such terrible customer service is beyond me, but please learn from our mistake. RUNNNNNNNN
Unfortunately, this contract was over $12,000 behind in payments for several weeks with no communication from the customer. We were forced to stop work on the jobsite until the account was brought current. Once the account was brought current we resumed work immediately and completed the scope of work per the contractual agreement. Additionally, due to weather we never give time frames on completion of work due to our scope being outside during the rainy season. Once the job was completed we still communicated with the customer and addressed any concerns that were brought to our attention.
The whole experience was a total nightmare. We never knew what was going on, what work was going to be done, who was coming to our home. The work was shoddy, our pool was being worked on in the pouring rain, travertine was not mudded down at all, travertine was not evenly put down. I had to have them pull up travertine two different times and fix. I still have travertine that is not even. When we complained, all we were told is that this is normal for a pool remodel.. The owner takes no responsibility for the work that is performed by the subcontractors. When we tried to talk to him about any of our issues he would just tell us that we needed to speak to the subcontractor. If I knew that I would have to cuommunicate directly with the subcontractors, I would have hired them myself. We have had to hire other subcontractors to finish the job, and are still trying to get it done.
The owner of Pool and Deck Concepts personally walked the job with this customer and addressed any questions or concerns. Contract was paid in full by the homeowner and to our knowledge there was no additional work or warranty issues that needed to be completed. All labor and material were installed as specified in the contract.
Think twice before you choose Pools + Deck Concepts for your pool and deck needs. First, you are required to make your final payment prior to the completion of the project. As you can guess this did open the door for shoddy and incomplete work and a business owner who did not live up to his promise. Voicing our concerns to workers we asked for the owner to stop and go over our problems and concerns but told owner does stop at job sites yet 2 months later he stopped and wanted additional money for work they did not do and we did not want. At that time we wanted to go over the problems with the job and he could only scream "Read your contract" over and over.
If your in the market for a pool and deck install or refurbish as we did you need to do your homework. Have a plan, make sure all work to be done is noted in the contract, and finally do not be afraid to ask for references.
There are many reputable companies that provide these services but Pool + Deck Concepts is not one of them.
Final payment pertaining to this contract was due at the time of the interior finish at which time this customer refused to make a payment due to some minor outstanding punch out items. All initial punch out items were completed and customer refused to make payment yet again causing us to enforce our industry standard contract that states punch out to be completed after final payment.