Drive thru associate wanted to charge us $.25 a pack for ketchup after we spent $21 on 3 dinners. She was also talking about us to another worker while our food was being prepared. She wouldn't even come back to the window to give us our food. We got back to our hotel to find that our order wasn't even correct. The time that said associate took to talk badly of her customers, she could have double checked our order. The food we did receive was good but it wasn't what we ordered and the customer service was a joke. With so much competition around this business, you would think the customer service would be 100%. It definitely was not!