They lack professionalism and or experience. They are vulchers.
I lived there for five years and was charged excessively for normal wear and tear of the carpeting ,improper spackeling ,painting ,cleaning etc. They claimed small trivia issues to glom your security deposit.
You can pretty much kiss your security deposit goodbye. In addition I received numerous harassing letters while living there on my door threatening penalties for erronous claims of not picking up after my pet (with no proof or witness or fact checking) I always picked up. My small Chihuahua was disabled I had to carry her BC she could hardly walk and got letters claiming i walked her without a leash . More threatening warning letters left on my door.
Don't walk away from this complex my suggestion is RUN. Find another place to hang your hat.

Let me give any family with kids a HUGE warning stay as far away from Alta Surf apartments as you can!!!! Not kid friendly at all! I live there for 6 months and have a 10 year old son. About 3 weeks after we moved in everyone in the complex received 7 pages front and back of NEW RULES. Rules included Kids cant play in the grass and couldnt play in grass around pool. Bikes, sckateboards, skooters are not allowed ANYWHERE ON PROPERTY. My son stayed in his room all summer because he was unable to do anything outside at Alta Surf where we lived. Couldnt wait to get out of this place it was horrible! Had another friend that lived there with 2 daughters the same age as my son and they got the heck out of there after 6 months for the same reason! She said her girls were miserable living there! Also I have never lived anywhere where you can actually hear your neighbor snoring in the bedroom next to yours! You hear everything. Very cheaply made apartments! The ladies in the office are very shady. Nice when you sign the lease then after that down hill!!! On another website they responded to this and LIED!!!!! Said kids just weren't allowed to ride bikes ,skateboards etc around the pool area. Such LIARS! The rules WHICH I DIDNT SIGN said not allowed ANYWHERE ON THE PROPERTY! Trust me do yourself a favor and go elsewhere. This place is a nightmare!!!