I received polite, friendly and efficient service from Bud when I asked him to check my battery. The battery was bad and he installed a new one within a matter of minutes. Even though I didn't have my paperwork or correct info in the computer, he warrantied the battery out because it was an O'Reilly battery and he could tell it was less than three years old. I am a senior citizen widow, and it was so refreshing to deal with someone who conducts business with honesty and integrity.