Cookies were good but....not at all warm I was just bragging about how they would come up warm. A little disappointed.

I ordered a cookie cake two days ago to be delivered to my friend today at 2:30. It's 11:21. There is no cookie. Do you see my problem? I can't get ahold of customer service (probably busy with other complaints about deliveries being 9 hours late). Wish I'd just gone with a heart shaped pizza.