great doctor, terrible office

It is very difficult to get anyone in the office on the phone. It is difficult to get an apt or referals,test results, etc as the staff is not responsive. You get a machine to leave a message but no one calls you back. The doctor is excellent but I have to leave the practice because I cannot reach a human being at the office. My pharmacy was also unable to reach the office. This is the norm, not the exception. I hope the doctotr moves to a different practice .