We got a not so good impression of Fastsigns. We had them create an add-on to our doctor's plaque outside of our clinic in 2006. Then we were generally pleased with their service. Now we needed somebody to make a change to our signs. So we called them first. When I talked to the rep on the phone, she tried to look up our file but couldn't find it. After some back and forth she said she will call me back later. That never happened. I sent an e-mail to them about 2 weeks later with the original quote that we had received from them in 2006. I got an elaborate message back saying that they had forgotten to call back but if I could find that old invoice they could help me. What evades me here is, why do I need an old invoice to get a new job done?? If they would be interested in my business why not just come, look at it and give me an an estimate. I even offered to pay for their time. If they are already that inflexible winning my business - what happens if there is a problem later?