I am very disappointed in pool city. over the years I have purchased 3 swimming pools and a hot tub. the hot tub was a lemon from the very beginning. but they assured me at pool city that under the warranty they would get it fixed and it would no longer be a lemon. I had my hot tub fixed under warranty several times once the warranty expired I paid for it again to get fixed. I have had enough of this nonsense with this hot tub and approached them to please get this hot tub fixed they directed me to go to the manufacturer the manufacturer direct to me go back to pool city it is a game of pass the buck. I paid cash for my hot tub they were quick to take my money but are dragging their feet to help me when backing a product that they sell. I am not asking for something for free but I am asking for something that I purchased to work. I am so disappointed in pool city and will never buy anything from them again.