They charged me for the wrong drink. If I had not asked for the difference they would have keep the difference in price.

I entered the store for the first time to experience their Bday special for $1.99 20oz special they've advertised for weeks. The store was empty except for a couple in front of me. I waited 8 min's before my turn. I asked for the item advertised on the poster. I ordered 2 more drinks. asking if $1.99. 5 min's. later I paid and waited for drinks. I was overcharged. I brought it to the attention of the persons making the drinks. She informed me there were extra add-on's cost, even item advertised on poster was not $1.99. Frustrated I asked for full refund took another 5 min's. I've worked in customer service 30+ years, it takes a lot for me to leave a negative review. I don't know how much biz this place does but it always seems empty when I drive by, now I know why. I called their HQ got voice mail, I left a msg. 7 days later still no call back. Poor customer service there also. They're building a Starbucks down the road. I've never a problem w/Starbucks that wasn't resolved quickly.