For 15 years we have been loyal to the CVS brand...since it was the BigB brand, in fact. When we moved to Monroe, GA, we had to get a new pediatrician, but we naturally stayed with CVS to fil our Rx's. We seemed to have a lot of difficulties with re-fills, which the pharmacy laid at the pediatrician's door. Finally the pediatrician's office asked us to change pharmacies, and everything is working out great now, with one of their competitors. I am disappointed to say that this particular CVS does not live up to the quality of customer service we had come to expect from the CVS chain.