I had poor experiences with this Clinic. I felt the office and technicians were unprofessional and not
willing to explain anything. If you ask a question, they get defensive. The owner is the same in my opinion. My animals did not ever seem to improve under the care here. The Doctors try to avoid contact and just let the information about your pet be a mystery. I would hope you find another Animal Hospital to take care of your beloved pet. You may avoid a heartache.

This Animal Clinic has gone downhill in supportive service since Dr. Fazio became the owner. I would recommend that you take your animal to another Veterinary service. To me, the technicians do not appear to know how to treat the animals and their owners. This is a problem because the doctors seem to avoid having to talk to the owners and explain what is the problem with your pet.
Avoid the problems by picking another Clinic.

My dog was going through an injury and was treated there for three months. My wife and I were out of town when our dog took a turn for the worst and the decision was made to end her pain. It was a Saturday and we called the clinic to be told they were busy and it may take a while to get to our dog. My sister in law brought our dog in and was told maybe 1/2 hour (this was 45 mins after we called) then after 30 minutes she was told another 1/2 hour then maybe another. The office staff knew she had an appointment that she was able to delay 1.5 hours to be with our dog during her last moments but NO they couldn't fit her in and our girl died alone. We have had pets for 40 years and everytime we needed to have one put down every vet or facility would take us in almost immediately and put us in a side room. We may have had to wait a little bit but a doctor would take a few minutes come in talk to us about the situation then leave and return (or have someone else) with the drugs and administer them. We would be given time to collect ourselves and would leave. The entire situation was handle with sensitivity, professionalism and understanding. This occurrence in our opinion was handled just the opposite of what we, and almost all we have spoken to, expected. We will not be going back to this clinic even though we felt the Vets were ok and the pricing reasonable.

If it's a pet emergency you might as well let your pet suffer thru the night DO NOT TAKE I repeat DO NOT TAKE your pet here if you don't have at least $300 just to see a Vet my pup broke his entire foot i didnt have all of the money so they shipped my pup to a shelter they didn't want to work wit me AT ALL

I have been more than impressed with this vet office. I have encountered 4 of their different doctors at different visits so far with both of my pets. Dr. W helped try to save my pet after another vet was inconsiderate and stupid, and practically killed him! Even though it was too late, when we had to put him down it was peaceful and the Dr was caring and lovely. I had another pet who has been getting treatment from Mokena Animal Clinic and they have been wonderful with him as well. They do not try to push you into unnecessary testing they start with the little stuff first to try to solve the problem.

They are all very wonderful and caring people. I recommend you at least try to take your pet here if you have an issue.

I personally believe their prices are reasonable due to what my other vet had been charging for unnecessary testing on both of my animals and she NEVER found their problems they were having.

One visit each for both of my animals and they knew EXACTLY what was wrong before even doing TESTING!

I started going there a few years ago because I had ferrets and very few Clinics treat "Exotics". Dr Kate Ball is the most animal friendly Vet I have ever met. She talks to the animals the same way I do....as if they were people. Little by little I took one more of my animals there and now she treats them all! She is a sweet,wonderful person. In all my years of caring for animals, mine and others, I have never met anyone quite like her. My pets love her. I sincerely hope she never moves too far for me to travel. I live pretty far from Mokena and it takes me about 45 minutes to get there, but I wouldn't trust my pets with anyone else!

The staff are just wonderful. Very caring and kind.

My cat of 17 years had to be put to sleep due to a cancerous tumor that

was very aggresive that basically took my beautiful sweet Cat from a vivacious, fun,

fat cat to a shell of hardly anything within 2 weeks. The compassion that was

showed by the staff was second to none. The wonderful cremation services that

they offer are wonderful and tastefull. Thank you to all who made such a very

sad time in my life a little easier to understand and cope with.



I also bring my Conure in for her regular wing and nail clippings and again,

the staff is wonderful and just showers her with attention when we come in.



Getting appointments have never been an issue. Very very accomodating.