I purchased a pair of Oticon hearing aids two years ago. Last year I had them cleaned and picked up a new hearing aid pocket holder and another card of ear domes. No Charge Today I went in because my right ear hearing aid suddenly lost all the faintest volume. Chris cleaned my aids, replaced the speaker, gave me a new pocket holder and another card of ear domes. Once again no charge. First class service and first class hearing aids. First class all around.