BEWARE of Luther Acura



Luther Acura offers auto loans from Chase Auto Finance. Chase sent two repo guys to my home that tried to impersonate cops and hold us against our will. Then they refused to give me my title when I paid the car off UNLESS I agreed to cover up their bad behavior.



If Luther Acura does business with Chase then you have to wonder about THEIR ethics. DON’T trust them.

I have been going to Bloomington Acura Subaru for a while to get my 2006 Acura RL serviced but I am deciding not to go back their based on my last experience I had with a service advisor named John. He is very unprofessional and try to charge his customers for services that are not required. Be very carefull when you work with him. He showed me a bill for $1200 but when I started to ask him questions and raising my concerns based on facts, he went back and then called me back saying that bill is now $600, half of what he initially quoted me for. Be very careful when you work with JOHN. When I asked him why it was double the frist time, his answer was "do you want to get it fixed for half the price or not". You will receive much better service at Walser service department, I am not going back to Luther.

Super friendly and knowledgable sales folks. Answered all my questions. I'm still shopping - and Subaru has madefmy top three choice list.

10. Go to lunch when the customer arrives for a scheduled appointment, then apologize for the wait (an hour later). Make a special effort to execute this strategy when the customer calls ahead to let you know he is on the way and (this part is critical) make sure the customer sees you in your office before departing for said lunch.

9. Focus the energies of your sales staff on prospects while the guy waiting to pick up his car stands ten feet from your desk staring out the window for over 45 minutes. During this time, do not acknowledge waiting man, he may be in a very pleasant zen-like state.

8. Pitch the extended warranty a third time after the customer has unambiguously declined two times before. As a bonus, use the most condescending persuasions possible.

7. A deep dark tan is a must trust-builder.

6. Ignore the email request for purchase agreements, loan conditions and so forth. Why trouble the customer with all the legal jargon when you can capably sum it up in a sentence or less?.

5. Do not (DO NOT) make four year old warranty repairs until the customer puts down a deposit. And definitely don't have the replacement part on hand. Then announce that the car won't be ready for another week because of the lead time for the part.

4. No owner's documents and remote door openers? No worries. The customer can hang around while I get them together. And, oh dang. We'll have to scavenge for a second remote for a couple of days. Assure the customer that when they make that 26 mile drive across town in a week, you'll give them a free car wash.

3. Detail the interior after the customer notes that it looks dingy? Neah. Blame it on normal wear.

2. Don't forget the 21-day permit! On the other hand, do forget it. It is another reason for the customer to stand around your dealership for another 20 minutes.

1. Apologize for the wait no less than every 20 minutes and twice before the customer leaves. Practice your apologies over and over again until there is no question about your sincerity. That will smooth over everything. (See #10. This technique will work for anything you do.)