Excellent, described issue and was well serviced! Communciation and explanation great and teh car was repaired perfectly.

The service was OK - although I would have liked to get my car back the same day I took it in.

We would love to get a doggie treat at customer service.

Excellent. Paul was both very pleasant personally and also very helpful with various questions I had about my car. And my service was completed more quickly than estimated, which was very helpful to me on a busy day.

Excellent service! The representative took care of all my worries and made sure I knew all that I needed to to keep my car running great!

Came in for vehicle service, and received courtesy loan. Unsure of the cost of the loan, but the service was otherwise very convenient.

great- everybody treated me well, earl the finance dept and servcice dept, (if had work on an older bmw before)

Excellent service. Steven was very professional and I appreciated his responsiveness.

Thanks. Thanks. Thanks. Thanks.

Paul was very professional and conveyed an don't worry attitude, which i really needed. He followed up when he said he would and took care of everything for me. I hope to work with him again.

Excellent;everyone we dealt with was professional, personable, friendly and helpful. it was a very user friendly experience.

My experience was exactly what I had hoped it would be. I was well taken care of and am very satisfied.

Service projected 1 &1/2 hrs. was completed right on time. I stayed in waiting area while service was performed, Mr Weiland periodically stopping by to give updates. Staff, including Mr Weiland receptive to my bringing my 2 (large) dogs into waiting area and walking around show room and outside.

Service area & showroom & waiting area/outside & bathroom very clean.

Car upon service completion was washed and parked near by for client's exit.

Mr Weiland helpful in answering questions regarding recall of 2011 BMW 335i x drive

and thanked me for my visit.

Very pleasant "wait" for my pups and myself.

Upon entering, I was greeted right away. Guy was friendly but a bit awkward. Didn't really tell me what to do or where to go so I stood around until another person came and said he'd be helping me then went off to my car. The third person who helped me was super friendly, made me feel at home. He was very personable. I had to get a new tire after recently purchasing the car due to a nail-darn construction. He made light of it.

Overall I am happy, but it was quite a disjointed experience. We arrived at agreement to purchase on a Friday afternoon, and set an appointment to complete the transaction on the following day at 12:30. When I arrived, it was apparent that the dealership was not prepared, and it took 2 hours to complete what could have taken 15 minutes or less. The vehicle I purchased was a "CPO Next" vehicle, and I agreed to purchase the maintenance plan for an additional $2000. I requested written information regarding the particulars of the warranty provided by the "CPO" status, the vehicle inspection records, and the maintenance plan. None of these were available, and Oliver explained to me that I could look this up on the website. Vad called me a few days later to check in and I asked him if he could help me obtain the documentation I requested, since Oliver had not been able to. I didn't hear anything for a couple of weeks, so two days before my temporary tag was to expire I contacted Vad to ask him if he could help. He was alarmed that I had not received the documents I'd requested (explained that he'd asked the finance/operations side) and he took personal responsibility to ensure that everything was squared away. So Vad really saved the day in terms of my perspective on the quality of the business - he explained that the dealership had just moved into the new location and that everything wasn't where it was supposed to be - so things were still a bit disorganized. [I'd become quite concerned, but now feel more confident about my future relationship with the dealer - that it apparently really was just a hiccup.] Vad personally made sure that I received all of the documentation that should have been given to me at closing, and he put the new tabs on my vehicle with 24 hours to spare. I like my new MINI, and I appreciate Vad's attention to my situation once he was aware that the support system wasn't fully functional.

Very PROFESSIONAL INDEED !!!

Paul was very knowledgeable, described each service item in details and was very courteous. I was given a shuttle ride in Edina which was not only courteous but also punctual.

It was a pleasant experience. Andy was great to work with and took great care of me. The service has always been incredible at Motorwerks.

Excellent! (As usual)

Have always been pleased with the employees at Motorwerks. I'll be back!

Everything was excellent. Paul was very professional and my vehicle was serviced promptly and efficiently.

I am fully satisfied with the BMW service and especially with the service advisor. I will definitely refer my friends and family.

Rick is an excellent technician. He kept me in the loop and advised what needed to be done. I wanted to wait on a few of the items, and he helped me decide what I could do now and what to watch for in the interim. A+ for Rick!

Over all it was great! The dealership checked out my car, fixed the recall issue, cleaned and topped off fluids, and provided a very comfortable waiting environment.



My only problem was when I first arrived, I had never been there before and went in through the service door and wandered around the facility for 15 minutes! I finally found the front desk and was told to drive up to the service area. It would help to tell people this on the phone to avoid first-timer confusion.