On May 1st, I shipped a one of a kind, hand made walnut bench from this store. Because I was worried about the bench arriving safely, I decided to have the UPS Store pack it for me as I was under the impression that they would do a good job with it. With packing and shipping, I paid $284.80. At no point was I given the option to declare a value or purchase insurance.A few days later, I received pictures from the recipient showing how the item was packaged and the damage it received because it was so poorly packed. I paid nearly $300 for the "certified packing experts" at this store to put a small layer of bubble wrap around my item with virtually no other packing material. Anyone with any common sense would have recognized that that amount of packing would be insufficient to protect the piece.Because I didn't declare a value for the package (because I was never given the option) UPS would only pay out $100 for the bench and a refund on my shipping. But that isn't the issue. I understand that UPS corporate is only paying for their side of this. However, it is the fault of this store for packing my piece so badly. Mr. Ed Lushbaugh, the owner of this store, refuses to take responsibility for so poorly packaging my piece. A decent business owner would do what he could to make this situation right. All I wanted was to have the piece shipped back to me so that I might repair it and ensure that the recipient could receive the piece of furniture that he wanted.However, Mr. Lushbaugh feels that the incompetence and lack of care he and his employees showed with their work is not his concern. As such, I am at a loss of several hundred dollars and the recipient does not have a usable piece of furniture. If he had done the right thing and had the piece shipped back to me, this would not be an issue. Even though I would still be at a financial loss if he had paid to ship the piece back, the attempt to make things right would have been enough. But instead, he has decided that common decency, good business practices, and customer service have no place in his store.I would absolutely recommend that no one take their business to this store. Attached is an image of how Mr. Lushbaugh believes the UPS Pack and Ship guarantee should be followed and how his "certified packing experts" pack boxes.

I had a package re-routed to this store as it is close to my job. When I received notice that the package had been received at the store I went to get my package. Upon getting there one of the ladies behind the counter proceeded to tell my that they don't except packages at the store and that my package wasn't there. She didn't even look. I spoke with the manager who rudely said the same thing. I called corporate only to find that my package was indeed there. So upon returning to pick it up as soon as I stepped into the store, the manager proceeded to go through the same spiel and didn't even look, until I'd said I'd called corporate and the store and my package was there. The same lady from the previous day made a rude comment and the manager said nothing. I will not be returning to this store again.

I have used this ups store ever since it opened and my husband or I am there probably once a week (business and personal). They have always been nothing but helpful and polite. This guy who gives one star and then trashes the manager is very wrong. I believe I was there when he was and this guy was off the hook rude and not even willing to listen to the workers trying to explain to him the procedure. Just because they could not do it "his way" he was the one yelling and overtalking the store workers as they tried to assist him. I was embarrassed for him because of the rude, immature way he conducted himself.

Enter this location at your own risk. The owner is rude, disrespectful, and does not have any concept of true customer service. His is unwilling to solve any issues that arise.