I took two brand new t-shirt with tags - just wanted the appliqués (simple black pieces of thick ribbon) from one t-shirt transferred to the other t-shirt (both brand new with tags) the second one was going to be a Christmas gift. I left the item Nov/29th and went back on December 22nd to get it and they didn’t want me to look at it and I insisted. The t-shirt that had the transferred appliqué was destroyed- tags gone - and they were completely crooked! The seamstress that did it was on vacation and another one came and measured it and it was 2 inches difference from one side to the other (it was completely slanted) AND they weren’t even aligned!!!

It was so noticeable and they said they could not fix it because they were too full with other work, I requested the manager and was told he was not there to call back around 4pm. When I did - he told me the following ABSURD EXCUSE: "WE ARE NOT PERFECT, WE MAKE MISTAKES, TAKE THE SHIRT ANYWAYS BECAUSE YOU CANT TELL FROM FAR AWAY. THIS IS THE WAY WE DO BUSINESS HERE" ! I WAS IN SHOCK! How could an owner say that about his business? He said he could not make them fix my shirt to come back and pick it up Monday Dec29th. That they would fix it by then and that he wouldn’t charge me for it.

I called 12/29 to make sure it was ready and Joseph told me the shirt was not ready to go by 4pm - I told him I would be there within 1hour to have it ready - when I showed up it was not ready. Had to wait about 1/2 hour. When I got it it was not done correctly AND they had made a hole on the shirt and patched it up horribly. I told him it was wrong and he said to just pay for it and to leave that he didn’t need customers that complained. I then told him I was not paying for anything, that I wanted BOTH shirts back and at that time another lady started screaming at me in front of other customers to leave because I didn’t want to pay for it, I then told her that JOSEPH was the one that had said he would not charge me for the crappy job they did, and besides when I had walked in SHE was reprimanding a seamstress for ruining 3 pieces of clothing of another customer, so then I mentioned that to her and told her to shut the hell up because my conversation was not with her.

Joseph told me to never come back because they didn’t need customers like me and I told them we didn’t need places like that one that are crappy and a rip-off.

Businesses like that do not need to exist. They should close their doors and go take some classes for laundry