In the passed my experiences with this organization was positive. My latest one however was not. My goods were scheduled for a pick up date. The day before I e-mailed the director for a window of time. No response. On pickup date I sent another e-mail confirming time or if in fact they were not coming. Again no response. There has been no attempt to contact me. How very rude! There are many organizations in need of donations. I suggest donating somewhere else!