My husband made the appointment for this afternoon: "After 12:00 and he will call when he's on his way," so I sat and waited from noon until nearly 4:00. No plumber, no missed calls.I called their office to ask what happened and was told that our name was "in the system" but, if the owner never called in the morning, that meant he wasn't sending anyone. Apparently this is not a fluke, but the way they do business. Had I known this up front, I would've called someone more dependable before taking off work.Note to Mr. George: My crystal ball is broken. Once I've made an appointment, the only way I can know you're not sending someone is if YOU call ME -- and even that should be the exception, not the rule. Expecting the customer to wait for a call to verify you're coming is very unprofessional and sends the message that five minutes of your time to make a call is more valuable than four hours of MY time wasted. I will never attempt to use your service again.