Customer service is amazing

I just returned from Genie Car Wash on E. McKellips Rd, in Mesa. Before pulling in I filled my quarter holder inside my glove box between the driver and passenger seat. When my truck came out of the wash, 3 Quarters were MISSING. This may not be a lot of money, but how many vehicles a day are being robbed of change? I will NEVER return to this car wash. This was a test Genie Car Wash, and your FAILED!

What a foolish excuse; it's run more like a carnival than a business.

I've gone their for years. Today I couldn't communicate to the detailers to roll my windows down a bit to wipe the window edges. I walked up to the manager, "Dustin," with my five dollar tip in my hand and said, "I'd love to tip someone if I could get them to wipe off my window edges."

Dustin first let me know that, "hey, they don't speak English, so what do you want?" (with a grin and a dismissive shrug).

Then he let me know that it was against owner's policy and that he would lose his job if he had the window edges wiped. I said I thought that was ridiculous.

THEN he said if "you want the window edges wiped that's a two dollar charge. You have to pay two dollars for that." This was silly, especially because I'm standing there holding a $5 bill I'm trying to give someone.

At that point the little guy was up in my face and was very confrontational. So I said that I know BS when I hear it, and the verbal exchange went downhill from there.

Needless to say, I didn't get my window edges wiped and the staff didn't get a tip.

I just think its odd that a so-called "business" owner would encourage his staff to be so obnoxious over trivial stuff; but from the other comments it sounds like the owner is an incredible jerk and that certainly is communicated by his staff.

The other revolting attitude was the racist contempt Dustin and his assistants have for the Hispanic detailers; that really came through loud and clear.

We have this gigantic immigration problem caused by business owners hiring illegals. Then, rather than being grateful for inexpensive, hardworking help they cultivate this abusive attitude toward them. These superior and arrogant white guys are shameful and disgusting in their attitudes.

Don't waste your time and money on this bunch of racist carnies. They are as nasty to their staff as they will be to you.

Stopped in for a wash today. First time customer

Pros:

Quick service

Car looks great

Great price



Cons:

Didn’t have my laptop with to take advantage of the free wireless



Happy I ran across this place. My civic looks great!

I have been to Genie Car wash several times, they have always done an excellent job. They're courteous, fast, and I've never had a complaint.