Took our brand new vehicle that we had purchased 5 days earlier for its first wash at TROPICAL CARWASH in South Merritt Island off Courtenay Parkway. As soon as we got home, I immediately noticed some serious deep swirl marks/scratches on the hood of our expensive new SUV which, as you would expect from a 5 day old vehicle, was flawless before the car wash. My fiancé immediately returned to show the owner of this establishment what they had done. He proceeded to get extremely defensive, and deny all accountability. He then decided it was necessary to scream in her face, where she was forced to call 911 because of how insane and irrational this OWNER was behaving. He even had the nerve to be snappy and rude with the Brevard County Sherriffs Deputy that arrived on the scene within minutes. The officer filled out a report and opened a case. He instructed us to contact our insurance company with this case number, who will then be in contact with this terrible business and their insurance company (if they even have any)... I plan to pursue this insane mishap until justice is served, and this god awful excuse of a business owner gets what he deserves. What ever happened to standing behind your product or service? I guess those days are over, at least in this very unprofessional man's eyes. Morale of the story... Do not get yourself into a long drawn out legal matter that I now have to deal with... Just for wanting a clean car. DO NOT TAKE ANY VEHICLE HERE. This "Wilson", the owner, is the worst kind of person I've ever come across, and is a disgrace to all the hardworking and honest small business owners out there. Please share this with all friends and family who take pride in their vehicles.