Bo Haarala has the Worst dealership service I have ever dealt with. I m going to lay this out as short as I can. After I purchased the car I was told that I needed to take it to get the oil changed because it would take them too long and they were busy (selling more shafty cars I presume). I was told that they would order my extra set of keys and get them in within a week (that was fine with me). A week later I had to call them and their excuse was, Oh we just forgot ... really?? what else did you just forget . 11 days after my purchase (2011 JGC) the engine light came on. I was a bit heated to say the least, and I had Bo Haarala take the car to the dealership. I needed a Cylinder Head replacement. For those of you who don t know, this is a huge deal (complete tear down of the engine). It took 2 weeks to get the part in and another 10 days to fix the car. So I was with out my week old car for a month, and not once during this period have I gotten any sort of check up from Bo Haarala Autoplex (when they were supposed to be the people servicing my car). I m guessing that they just forgot so I have taken responsibility.