Even though I am not primarily a guitarist, every employee in the store is welcoming and non-judgmental (at least not to my face!). I have had recurring issues in the past with truss rods, and even after swapping it out and it happening again, they worked out a deal with me to acquire a better instrument.

All of the employees seem knowledgeable and are willing to give their honest opinions on items for sale, even if it results in you purchasing a cheaper yet better sounding option.

Also, I don't understand why the other reviewer rated them so low; there have been plenty of times where I've wanted something I've seen on the shelf, talked about it, come back within the next few days, and it's been sold. It sucks, but it's not the stores job to call every potential customer when an item of interest has been sold.

If I could give a lower rating than one star I would. My worst experience with a guitar store yet.

Details from our emails:

-----Original Message-----

Again, a phone call would have sufficed. The guitar community is a small one. I will be certain to share my experience with your "establishment".

-----Original Message-----

If you had asked me to hold it I would have been happy to. You sir, did not.



- I am vindicated by my relief that I did not do business with your store.



That feeling is mutual.

Good luck.

-----Original Message-----

Actually, I would have thought you had integrity to a prior customer who you told that you would be available until the close of the day regarding the purchase of this guitar, either by phone or email, and who asked for a few hours to get the details together fot the purchase, to which you readily agreed. This is in stark contrast to what I think of you now. I am vindicated by my relief that I did not do business with your store.

-----Original Message-----

Hi Ray,

I appreciate your frustration. However, I would not have called you back to say someone else was looking at it as that could be misconstrued as a way to pressure you into buying something. That's not how we do business.



On the flip side, how would you have felt if you had told me you were ready to purchase it and I had said hold on, I need to talk with another customer about it first? I'm guessing you wouldn't have liked that.

Best regards,

Eric

-----Original Message-----

A phone call that if I wanted it I had to act immediately would have been the courteous thing to do nice since I told you I would call you by the end of the day. I would not have waited to get home to speak to the wife. I will pass on the burst.

-----Original Message-----

It never fails that a guitar can sit on the shelf without hardly any interest and when one person looks at it someone else does too.

The burst is still available.



Eric Martin

Martin Music

-----Original Message-----

Ouch. That hurts.

-----Original Message-----

Hi Ray,

Yes, a customer placed a deposit on it about an hour before the store closed today.



Eric Martin

Martin Music



-----Original Message-----

Hi Eric,



This is Ray. We spoke earlier today about this guitar. Did you sell it already?

A couple years ago I was in the hunt for the ultimate PRS guitar made of Korina wood. I was searching on Ebay one day and found THE guitar. A KL1812 one off beauty. I called the store and Eric worked with me in a most courteous and agreeable manner. I had some doubts about spending so much on a guitar that I couldn't actually play, so on a return trip from a Kendrick Amp Camp in Texas, I took an alternate route home to Cleveland Ohio just to visit Martin Music in Memphis. For a few hundred miles I had many reserves ,yet Eric's words echoed in my head and soul that this was a special guitar. Once I made it into the store, I was impressed with quality (everywhere) and kind professionals. When Eric went to the back and pulled out the KL1812 I almost was speechless, with the exception of "WoW !". Every word Eric said was true. He personally picked this one out and to say it's "Special" is an understatement. I highly recommend this Store, and staff. Eric is trust worthy. Thanks !

Great store, great people and great selection. I bought my Lakland bass there and am completely satisfied with the price, knowledge of the instrument, and service I received. I would highly recommend this store to friends, family, well... anyone!James Flynn, Memphis, TN.