I am a new patient and was recommended by another doctor to this doctor and I called set up an appt. they faxed the new patient paperwork back, they check me in and I only sat there for 5 mins I was to the back and had gone thru all the check in vitals including a ekg in the office. I saw the practitioner and she was very through and personable and answered all of my questions. would recommend new patients if you are looking for a new doctor.