These people tried to take advantage of my mother,by running a thawing machine on pipes that were on the wrong side of the house from the frozen spot.The technician acknowledged this when I mentioned it to him,but continued to work on the other side of the house with an electric thawing device,because he did not want to get dirty in the crawl space.The rate was over $200 an hour and it probably would have taken days to do it this way from 30 feet away, so the tech was asked to leave.They would have been there all night, charging my fixed income mother,if I had not been there to point out the incorrect methods being used.My mother was a repeat customer for years with this company, spending several thousand dollars with them and they would not give her a break on this worthless service call and they continue to harass her,because she was forced to dispute the charge on her credit card.Another reputable company was called and thawed the pipes 100% in the correct spot,in just over 1 hr