On 04/21/17 the two staff people at this Timberland store could not have been more helpful. First they took a foot measurement. I was trying to buy work boots but they didn't have them in stock, so they checked with other store in Woodbridge and they didn't have it either. They offered to check other stores but I declined as it was too far. Next they went on line and found that they were available on line only and they let me use their computer to place the order. In total, the two staff people were busy with my issue for a good 20 minutes and got positive results for me!