We have used this company for over 8 years now and have never had any problems with their service. They make their appointments on time, do repairs correctly and clean up after them selfs. I highly recommend their service contract as it gives you good service 7 days a week, they clean your furnace and AC very well. If repairs are needed they explain them to you very clearly and give you all the options so you can make a good decision. And no; I am not a family member!