I just recently experienced in April Alopecia Areata which if unfamiliar is hair loss. This was my first time getting my hair done since this loss and I was so excited!! I chose Moxie because of a referral. I anticipated it to be a huge confidence booster especially with reassurance from the hair dresser that she had worked with clients with my condition before. I never in my life felt so unimportant at a salon. My stylist only bleached my hair and let a brand new Shampooer dye my hair. Not only did the the stylist not dye my hair, but she would disappear and I wouldnt see her. Due to the lack of experience from the shampooer dying my hair, I was left with stains all over my ears, my bald spot, and my Neck. I was not treated with special care due to my alopecia. Instead I felt more of an inconvenience. When my timer would go off that my hair was ready to be washed or checked the Shampooer would skip me and take care of another client. I was never told how long my appointment would take. I also was never told how to maintain my hair. When the hair dresser could tell I disliked my hair she did offer to darken the color, but even that would not have fixed the coloring since I wanted Hombre and received something different. I had to leave due to another Appointment. I got in my car and cried. Rather than leaving and feeling amazing after this traumatic hair loss I left feeling worse than I did going in. I went back int he morning to speak with the owner, who then denied that I wasnt being neglected. She also kept assuring me it was normal for color to get everywhere including my lower neck. I have never experienced such a lack of empathy or care from someone at a salon. I did not trust anyone after this experience and I did not want them touching my hair. I just wanted a refund and the color off of my skin. The owner unwillingly refunded me just to shut me up in front of her client. They never removed the stains off of my skin. It should have never even come to this. I even heard there was someone working there who saw the shampooer doing a sloppy job and still no one said anything to her or tried to correct it. I cant believe such a high end salon would allow someone to walk out the way that I did. It was careless and the customer service I received was extremely disappointing since I saw so many great reviews.

This salon is a must!!! Love the salon and the entire team.

Great salon. Everyone was friendly. Lisa D known as "Stevie" did a wonderful job on my hair. Very creative.